PLASE NOTE – During COVID All shipping methods are experiencing higher than usual demands, this may have an impact on your delivery times.
Thank you for visiting and shopping at Live Well Health Essentials.
Following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If there is an expected delay in your shipment you will be contacted via email or phone.
All orders within Australia are charged a flat rate of $12 per order no matter where the parcel is being sent or the amount ordered.
Live Well Health Essentials uses Fastway Couriers & Australia Post for delivery anywhere in Australia.
Fastway Couriers is a door-to-door service with full tracking online. A street address needs to be provided and someone needs to be there at the time of delivery to sign for the goods. Delivery should be within 3-10 working days from placing your order, please contact us should you have any concerns about your delivery or if you require your tracking number.
Australia Post-delivery should be 3-10 working days from placing your order. All orders are sent by registered post, please contact us should you have any concerns about your delivery or if you require your registered post number. Australia Post does allow for PO BOX deliveries.
International orders will be sent Via Australia Post at a rate of $25 AUD
Should you have an issue with your order, please contact us and we will do our best to work out a solution. Please contact us via our contact page where you can submit an online form or call us.
Returns will be accepted within 14 days of purchase. Please note that the customer must pay shipping costs when returning an item. We will process returns once the received items return to us back in original condition with all packaging intact. Our processing takes 48 hours, please allow up to 2 weeks for your bank to process a refund. For all orders that are returned the original delivery fee is non-refundable. If you are exchanging your item, then return delivery will be charged to you.
We hope that you will be so happy with your purchase there is no need for a return!